| Stevens Products |
| Stevens brand items in need of
service can be sent to the address above. Non-warranty service is
charged on a parts and labor basis. |
| If you want to charge your VISA or
Mastercard, you can include the card number and expiration date or request that
we call you for card information. If you do not provide
payment instructions, items are returned COD. We will not charge
more than 70% of replacement cost. |
| Feel free to place a dollar limit on repairs,
request an estimate etc. ...however you'd like it handled.
Estimating time is added to repair labor. |
| Normal turnaround time is one to two days. |
| Warranty repairs: All Stevens products carry a
basic one year warranty. Please provide proof of purchase or let us
know that it may be under warranty...we can look it up for you
unless you purchased from a distributor. |
| |
| Brands other than Stevens
(Ferret Instruments, General Technologies, Yokogawa, etc.) |
| Please follow the manufacturer's instructions for
service. We'll be glad to forward these products to the
manufacturer, but you will incur some delay plus additional shipping
and handling costs. |
| |
| Products purchased from a distributor should
be returned to Stevens (or to the manufacturer), not to the distributor. |
